At Nivani, your trust matters to us
we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, contact us, or otherwise interact with Nivani.
INFORMATION WE COLLECT
When you shop with Nivani, we may collect information:
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Full name
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Email address
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Mobile/WhatsApp number
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Billing address
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Shipping address
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PIN code
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Order and purchase details
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Payment-related information required to process your order
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Information you provide when contacting us
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Reviews, feedback, photographs, or other content you voluntarily share with us
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
HOW WE USE YOUR INFORMATION
We may use your information to:
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Process and fulfil your orders
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Confirm and communicate order details
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Arrange shipping and delivery
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Respond to customer enquiries
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Provide customer support
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Improve our website and shopping experience
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Understand customer preferences and website usage
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Prevent fraud and unauthorised activity
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Send new collection, offer, or promotional communications where permitted
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Comply with applicable legal and regulatory requirements
This is broadly consistent with how established e-commerce brands.
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PAYMENT INFORMATION
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Payments made through our website may be processed through secure third-party payment gateways.
Nivani does not intentionally store your complete credit-card, debit-card, UPI PIN, net-banking password, or other confidential payment credentials.
Nivani will never ask you to share your UPI PIN, card PIN, OTP, CVV, password, or banking password through WhatsApp, phone, email, or social media.
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SHIPPING & LOGISTICS
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To deliver your order, we may share necessary information with our courier and logistics partners.