At Nivani, we want you to be happy with your purchase.
Our return and exchange policy applies only to eligible damaged or defective products.
How to Raise a Return Request?
If you receive a damaged, defective, or incorrect product:
Step 1 — Inform Us Within 48 Hours
Please contact Nivani within 48 hours of delivery.
Requests received after this period may not be eligible for return or exchange.
Step 2 — Share an Unboxing Video
An unboxing video is mandatory for damage-related return requests.
Please also share clear photographs showing the issue.
Step 3 — Share Your Order Details
Contact us through WhatsApp or Email and provide:
- Order number
- Customer name
- Description of the issue
- Unboxing video
- Clear photographs of the product/issue
Step 4 — Verification
Our team will review the information and verify the issue.
If the return is approved, we will provide you with the necessary return instructions and shipping details.